Privacy Policy

Last Updated: July 2026

 

Augment Technologies (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, engage our services, or communicate with us. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. Augment Technologies provides managed IT services, cybersecurity solutions, cloud services, Microsoft 365 solutions, backup and recovery services, and technical consulting to businesses throughout Australia.

 

Contact Details:

Augment Technologies
Email: [email protected]
Phone: (03) 9122 5233

 

We may collect personal information including:

• Name
• Company name
• Email address
• Phone number
• Business address
• Job title
• Information submitted through contact forms
• Information relating to support requests
• Communications and correspondence with us

We may also collect technical information such as:

• IP address
• Browser type and version
• Device information
• Website usage statistics
• Pages visited and time spent on our website

We may collect information when you:

• Complete a contact form
• Request a consultation or quote
• Subscribe to communications
• Contact us by phone or email
• Engage our managed IT services
• Use our website

Certain information may also be collected automatically through website analytics tools and cookies. We use personal information to:

• Respond to enquiries
• Provide IT services and support
• Deliver quotations and proposals
• Manage client relationships
• Improve our website and services
• Maintain security and prevent fraud
• Comply with legal obligations
• Send service-related communications

We will only use personal information for purposes reasonably related to the services we provide. From time to time, we may send information regarding our services, promotions, cybersecurity updates, or industry insights. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link included in our emails

 

We may disclose personal information to trusted third parties where necessary to provide our services, including:

• Microsoft
• Cloud hosting providers
• Security software vendors
• Telecommunications providers
• Business partners and subcontractors
• Professional advisers
• Government agencies where required by law

We do not sell personal information to third parties. We take reasonable steps to protect personal information from:

• Unauthorised access
• Loss or theft
• Disclosure
• Misuse
• Modification

Security measures may include:

• Multi-factor authentication
• Encryption technologies
• Secure cloud platforms
• Access controls
• Security monitoring systems

While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure. As part of providing cloud and managed IT services, information may be stored or processed in data centres located outside Australia, including through providers such as Microsoft and other global technology vendors. Where overseas disclosure occurs, we take reasonable steps to ensure information is protected in accordance with Australian privacy requirements. Our website may use cookies and analytics services to:

• Improve website performance
• Understand visitor behaviour
• Analyse website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain website features. You may request access to personal information we hold about you and ask for corrections if information is inaccurate, incomplete, or out of date. Requests can be made by contacting us using the details provided within this policy.

 

We retain personal information only for as long as necessary to:

• Provide services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Maintain business records

When information is no longer required, it is securely deleted or destroyed where practicable. Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies separately. We may update this Privacy Policy from time to time.Any updates will be published on this page with a revised “Last Updated” date.

 

If you have any questions regarding this Privacy Policy, wish to access your personal information, or would like to make a privacy-related complaint, please contact:

 

Augment Technologies
Email: [email protected]
Phone: (03) 9122 5233